Branch Manager

Recruiting Manager: Business Development Manager
Department: Branch Network – North
Location: Carlisle
Type: Permanent
Weekly Hours: 42
Closing Date: 07/12/2018 – 23:59

An exciting opportunity has arisen to become part of the new management team at FPS Carlisle, you can play a key role in establishing the new branch that will be opening early next year.

The successful candidate will have a positive and flexible outlook and enjoy working with others to overcome challenges.

Key responsibilities and duties – daily tasks will include, but not be limited to:

  • Business development
    • Analyse branch sales and profit performance using available database information, to identify actions to address areas for improvement.
    • Take action to ensure local market knowledge and wider commercial information is kept up-to-date and communicated to relevant staff.
    • Communicate range developments and branch performance to support sales effort.
    • Hold regular meetings with suppliers (e.g. to review performance, product ranges, identify additional sales opportunities etc.).
    • Take responsibility for the profit and loss performance of the branch, including the management of costs and business development to achieve delivery of profit.
  • Customer service management
    • Build and maintain positive customer relationships by using a range of contact methods (e.g. telephone, visits, invitations to trade shows etc.).
    • Review and improve delivery service to aid business development.
    • Resolve customer queries and issues.
    • Process customer returns and warranties effectively and efficiently, in line with company procedures.
  • Asset management
    • Manage warehouse layout to maximise operational efficiency.
    • Manage and monitor stock movements, carry out the required number of stock checks annually, make sure stock systems are maintained and updated.
    • Make sure all:
      • aspects of branch activities comply with company procedures and policies;
      • necessary actions are taken in response to audit findings within agreed parameters; and
      • branch staff understand how they can influence costs and contribute to branch profitability.
    • Make sure procedures are followed and reviewed in respect of security of stock and premises (including out-of-hours alarm calls).
    • Plan, monitor and adjust overall staffing levels to maintain operational efficiency.
    • Use management information to identify opportunities to reduce costs/waste and improve operational efficiency.
    • Credit management and banking.
  • People management
    • Lead on the recruitment and selection of new members of staff.
    • Oversee the induction of new members of staff.
    • Manage the performance of direct line reports by agreeing expectations (standards, measures etc.) and providing on-going feedback.
    • Identify staff development needs and put plans in place to meet them, including providing coaching and on-the-job training where appropriate.
    • Make sure driver training is organised (accident prevention).
    • Deal with staff issues promptly (e.g. under-performance, misconduct, absence) and in line with relevant FPS policies, liaising with HR Advisor as necessary.
    • Lead on disciplinary/grievance/recruitment/post-accident investigations and interviews as required.
  • Communication
    • Respond to regional management requests in line with specified deadlines.
    • Attend regional and branch review meetings with regional management.
    • Escalate all branch operational and sales issues promptly to relevant regional manager.
    • Carry out daily communication with field sales staff, holding two-way update on customer developments and issues.
    • Communicate performance and change information to branch staff on an on-going basis.
  • Health and safety – make sure:
    • all branch equipment is recorded accurately and checked regularly;
    • weekly branch H & S inspections are carried out and remedial action taken accordingly;
    • accidents and incidents are recorded in line with FPS procedure;
    • random vehicle safety checks are carried out;
    • delivery vehicles and warehouse equipment is maintained and serviced in line with agreed frequency; and
    • branch staff, contractors and visitors comply with H & S legislation, encouraging and developing a positive approach to Health and Safety at all levels.

Special requirements:

  • Flexible working pattern to ensure efficient/effective trading.
  • Occasional out-of-hours travel requirements.
  • Occasional overnight accommodation.

Full details are set out in the attached Job Description and Person Specification.


Branch Manager person specification_Carlisle Nov 2018

Branch Manager job description_Carlisle Nov 2018

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