Recruiting Manager: Branch Manager

Department: Staples Corner

Location: Staples Corner

Type: Permanent

Weekly Hours: 42

Closing Date: 21/12/2018 – 23:59


Key responsibilities and duties – daily tasks will include, but not be limited to:

  • Delivering goods

o   Adhere to delivery route and agreed delivery times as determined by Branch Manager

o   Prioritise deliveries in relation to location and urgency of delivery when necessary

o   Drive with care and consideration to uphold the company image and reputation at all times

  • Providing excellent customer service

o   Represent FPS in a professional and polite way in all dealings with customers

o   Take action on customer queries or feedback as required

  • Serve customers directly at the collections counter – promptly and professionally
  • Report customer complaints or queries to line manager in a timely and efficient way
  • Handling returns from customers

o   Pick up any unwanted goods from customers, check against accompanying paperwork

o   Unload returns, pass over returned goods and paperwork upon return to branch

  • Collecting customer payments

o   Collect monies for cash sales and account payment when necessary

o   Pay-in customer payments immediately upon return to branch

  • Dealing with administrative procedures

o   Complete all necessary paperwork and procedures relating to customer deliveries and returns, paying particular attention to when signatures need to be obtained or given

  • Maintaining the vehicle

o   Carry out daily and weekly vehicle checks in line with company procedures

o   Maintain interior and exterior vehicle cleanliness, report repairs that are needed

  • Working safely

o   Load the vehicle safely, paying particularly attention to handling hazardous or heavy goods

o   Drive in line with the requirements of the up-to-date Highway Code at all times

o   Comply with company health and safety requirements at all times

  • Preparing orders for customer delivery

o   Pick stock accurately from printer customer orders – against time-specific deadlines (possible local variation – for all routes and customers)

  • manually or by hand-held laser scanner
  • from a range of alpha-numeric locations

o   Check accuracy of order and take action re quality of packaging as appropriate


  • Putting away stock in a range of alpha-numeric locations:
    • received from the National Distribution Centre or direct from suppliers
    • returned from customers
    • Managing stock
    • Check accuracy of stock locations using a hand-held laser scanner
    • Rotate stock, carry out stock takes, investigate stock discrepancies
    • Dealing with administration and paperwork
    • Split, sort and organise pick notes from a printer
    • Accurately process paperwork for customer returns, warranty claims, and old stock

Special requirements:

  • Driving a non-HGV delivery vehicle
  • Lifting/carrying/handling goods – maximum weight 25 kg
  • Flexible working pattern (e.g. part time) possible within operating hours

o   Earliest start 08.00 a.m.

Latest finish 17.30 p.m.

More Information

If you would like to know more about this job before applying, click here to email the recruiting manager.

How to Apply

Click the button below to apply for this job, remembering to attach your CV.


To apply for this job email your details to