Assistant Manager

Recruiting Manager: Business Development Manager
Department: Branch Network – North
Location: Carlisle
Type: Permanent
Weekly Hours: 42
Closing Date: 07/12/2018 – 23:59

An exciting opportunity has arisen to become part of the new management team at FPS Carlisle, you can play a key role in the new branch that will be opening early next year.

The successful candidate will have a positive and flexible outlook and enjoy working with others to overcome challenges.

 Key responsibilities and duties – daily tasks will include, but not be limited to:

·     Customer sales and service management

  • Make sure telephones are answered in line with local service standards.
  • Investigate delivery/product problems, taking action to resolve as necessary.
  • Take action to resolve carrier delivery discrepancies on behalf of customers.
  • Deal with credit queries – in-branch and externally.
  • Provide Proof of Delivery as requested.

·         People management

  • Deal with day-to-day personnel issues as they arise (e.g. initial conduct or absence conversations).
  • Support the induction and probation of new employees.
  • Take part in disciplinary/post-accident interviews as necessary, supporting the Branch Manager in the application of the relevant company procedures.
  • Participate in recruitment processes and staff training as required by the Branch Manager.

 ·         Resource management

  • Keep the Branch Manager updated about issues in the workplace.
  • Schedule staff holidays to minimise impact on branch operations.
  • Plan shift patterns/work rotas to ensure completion of all branch activities within the operational timescales required.
  • Monitor staff absence and attendance and take action accordingly.
  • Carry out weekly clock card calculations and submit completed records to payroll.
  • Monitor drivers’ weekly check sheets to identify repairs that need to be organised and to check accuracy of completion.
  • Monitor and review vehicle trackers and cameras and take action as necessary.
  • Manage and schedule delivery vehicle servicing.

 Branch administration

  • Coordinate and arrange stock checking, confirming areas to be checked with warehouse staff.
  • Generate paperwork, complete monitoring and control data in respect of stock
  • Plan and implement stock cleanses as required.
  • Make sure company systems and procedures are kept up-to-date.
  • Take action to repair or maintain printers/IT hardware, escalating issues to Administration Centre Systems Support team as
  • Liaise with Administration Centre Finance team in respect of customers whose accounts are on stop, whose credit limit has been exceeded, or to resolve any other account enquiries.
  • Book in daily stock orders, process returns of old stock and process customer
  • Collect account payments and complete the branch banking on a daily

 Health and safety – make sure:

  • branch staff, contractors and visitors comply with H & S policies, including wearing personal protective
  • staff are fully trained in the safe operation of any equipment that their job requires them to

 Special requirements:

  • Flexible working pattern possible within operating
  • Jobholder may be required to drive non-HGV delivery vehicle on
  • Job may involve lifting/carrying/handling goods on occasion – maximum weight 25

Full details are set out in the attached Job Description and Person Specification.


Assistant Manager person specification_Carlisle Nov 2018

Assistant Manager job description _Carlisle Nov 2018

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